Privacy Policy

Last updated: 23 Jan 2026

1. Introduction

KeyValue Software Systems Private Limited ("KeyValue", "we", "us", or "our") is committed to protecting the privacy and personal data of users who interact with Netra. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use Netra ("the Service").

By using Netra, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, we kindly recommend refraining from using our services.

2. Applicability

This Privacy Policy applies to personal data processed through the Netra platform, including the web interface and any related services. Depending on the service model, we may collect personal data directly from users (e.g., self-onboarding).

This Policy describes how we collect, use, store, disclose, and protect information when you:

• Visit our website.
• Create or use a Netra account.
• Interact with our Services as a customer, prospect, partner, or authorized user of an organization using Netra.
• Communicate with us through email, forms, or other channels.

3. Information We Collect

We collect the following categories of information to enable effective Service functionality and user experience: We collect the following details during account registration, communication, or customer support interactions:

• Full name
• Email address
• Mobile phone number

4. How We Use Your Information

We use personal data only for legitimate business purposes, including:

• Providing and operating the Service: Enabling core features, maintaining system performance, and delivering requested services.
• Personalizing the experience: Offering content or features tailored to your usage patterns or preferences.
• Communicating with you: Sending updates, notifications, and responding to inquiries.
• Improving the Service: Analyzing usage patterns to enhance user experience.
• Fulfilling legal or contractual requirements: Responding to regulatory obligations or lawful requests.

We do not process your information for purposes other than those described above.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share it only in the following situations:

5.1 Service Providers

We work with vetted partners that assist in technical operations such as:

• Hosting and cloud infrastructure
• Data analytics
• Customer support tools

These providers are contractually obligated to safeguard your data and process it only as instructed.

5.2 Legal requirements

We may disclose your personal data:

• To comply with laws, regulations, or legal processes
• To respond to valid governmental or public authority requests
• To protect the rights, privacy, safety, or property of KeyValue, users, or the public

6. Data Security

We implement industry-standard technical and organizational measures to safeguard personal data, including:

• Encryption of data in transit (TLS) and at rest (AES)
• Role-based access controls (RBAC) and secure login mechanisms
• Multi-factor authentication for privileged users
• Application-layer firewalls and DDoS protection
• Periodic vulnerability scans and patch management
• Secure software development lifecycle (SSDLC) practices
• Data masking and tokenization for sensitive fields
• Regular security training for employees
• Incident response and escalation procedures
• Separation of production, development, and test environments
• Audit logging and security monitoring

7. Data Retention

We retain personal information only as long as necessary:

• For the purposes for which it was collected
• To comply with legal, regulatory, or contractual obligations

Personal data is securely deleted or anonymized when retention is no longer required.

8. Your Rights

Depending on applicable laws, you may have the following rights:

• Right to Access: Obtain confirmation and a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion when data is necessary
• Right to Restrict Processing: Limit how your data is used
• Right to Object: Object to data use based on legitimate interest

To exercise these rights, please fill out and submit the Data Subject Access Request (DSAR) form available on our website. If you have further queries or require assistance, you can contact us at: privacy@keyvalue.systems. If your data was submitted to Netra by an organization, please reach out to that entity directly.

9. Cookies and Tracking Technologies

The Netra website and app may use cookies or similar tools to:

• Recognize returning users
• Track usage trends for optimization

We do not use cookies for advertising purposes. You can control cookie preferences through your browser or device settings.

10. International Data Transfers

We may transfer personal data across borders, including to countries where data protection laws may differ from those in your jurisdiction. To ensure an adequate level of protection, we implement appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) or similar legal mechanisms
• Vendor contracts and periodic assessments to validate compliance with privacy standards

We rely on the appropriate legal basis to support such transfers and take reasonable steps to ensure continued protection of your data.

11. Children’s Privacy

Netra is not intended for users under the age of 16. We do not knowingly collect data from children. If we learn that a child has submitted personal information, we will take steps to delete it.

12. Contact Us

For questions, concerns, or privacy-related requests:

If you wish to report a data breach or exercise your data protection rights, please contact our Data Protection Officer (DPO) using the same email address.